We want you to know what to expect after placing an order. The information below explains how orders are prepared, how delivery estimates work, where shipments may be fulfilled, and what to do if tracking or delivery does not go as expected.

Your Delivery Guide

Browse the ten sections below for details about each stage of the shipping process.

1. Order Processing Before Dispatch

   Most in-stock orders are prepared within 1–3 business days after payment authorization. This is the time needed to prepare an order before it enters carrier transit.

   Additional processing time may be needed for payment verification, delivery-address review, peak demand, preorders, inventory availability, public holidays, or unusually large orders.

   Please remember that processing time is separate from shipping transit time. The estimated carrier delivery period begins after dispatch, not when the order is first submitted.

   Good to know: An order confirmation indicates that your order has been received; it does not necessarily mean the parcel has already been dispatched.
2. Shipping Methods and Delivery Charges

   Available shipping methods and applicable charges are displayed during checkout before payment is submitted. Please review the options and final order total before completing your purchase.

   Shipping costs may depend on the delivery destination, selected shipping method, order contents, or a promotion available at the time of purchase.

   If a free-shipping offer or other shipping promotion applies, its eligibility will be displayed before checkout is completed. Any stated conditions, exclusions, or minimum purchase requirements apply to the relevant offer.

3. Estimated Delivery Times

   For orders delivered within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch.

   This estimate does not include the separate 1–3 business day processing period. The overall time from purchase to delivery may therefore be longer than the carrier transit estimate alone.

   International delivery times vary according to destination, carrier operations, customs processing, local delivery services, weather, public holidays, and other transportation circumstances.

   These timeframes are estimates rather than a guarantee of arrival on a specific date. Actual delivery depends on the shipment and conditions affecting its route.

4. Fulfillment Locations and Dispatch Arrangements

   Orders may be fulfilled through our own operations or appropriate fulfillment partners, depending on inventory availability and the delivery destination.

   Products included in one order may not always originate from the same facility. Fulfillment arrangements can vary according to the items purchased and the destination.

   We do not represent that every order is dispatched from a single local warehouse. The business registration address displayed on this website should not be treated as the shipping or return warehouse for every order.

   If you need to return an item, contact Customer Care first to receive the applicable return instructions and designated return address.

5. Tracking Your Shipment

   After dispatch, a shipping confirmation or tracking update is sent to the email address provided at checkout when tracking is available.

   Please allow approximately 48 hours after the shipping label is created for the first carrier activity to appear.

   Some carriers provide only limited tracking scans or update their records at major transit milestones. As a result, the tracking page may not show a new event at every stage of the journey.

   If tracking information remains unavailable beyond the expected initial update period, or you have concerns about the progress of your parcel, contact us with your order number.

   Tracking tip: Check the email address used at checkout, including its spam or junk folder, for shipping notifications and available tracking details.
6. Delivery Delays and Missing Packages

   Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, public holidays, remote destinations, or other circumstances outside normal operational control.

   Please contact Customer Care if tracking has not updated for an extended period, the shipment is significantly outside the expected delivery range, or the package cannot be located.

   Email service@calunovi.com with your order number and a description of the situation so the available shipment information can be reviewed.

   A carrier status marked “Delivered” does not prevent you from contacting us about a package you cannot find.

   While the circumstances are being reviewed, we may ask you to check the delivery area, reception desk, household members, neighbors, or the local carrier for additional information.

7. Customer-Provided Delivery Address

   Please enter a complete and accurate delivery address during checkout, including the relevant apartment, unit, building, or other delivery details.

   If you notice an address error after placing an order, contact Customer Care promptly. Address changes cannot be guaranteed once fulfillment or shipping preparation has begun.

   If inaccurate information provided by the customer causes a parcel to be returned or misdirected and reshipment is required, reasonable additional shipping costs may apply where permitted by applicable law.

   Please review the shipping address carefully before submitting payment to help avoid preventable delivery problems.

8. International Orders and Import Charges

   Where international delivery is offered, additional charges may apply when a shipment enters the destination country or passes through customs.

   These charges may include customs duties, import taxes, brokerage fees, customs-clearance fees, or other local charges imposed by the relevant authorities or service providers.

   Unless expressly stated otherwise during checkout, these charges are the recipient's responsibility and are not imposed or controlled by calunovi™.

   International shipments may also require additional time for customs inspection, documentation, or local delivery arrangements. Transit times can therefore differ from estimates for domestic U.S. orders.

9. Split Shipments and Separate Tracking

   An order containing multiple products may occasionally be divided into separate shipments because of inventory availability, fulfillment arrangements, or the location of the items.

   When an order is split, packages may have separate tracking numbers and may arrive at different times.

   If one parcel arrives before another, please review the available shipment notifications and tracking details for each package. Contact Customer Care if a remaining shipment is significantly delayed or cannot be located.

10. Shipping Support and Order Assistance

    For delayed shipments, missing packages, tracking questions, address concerns, or other delivery-related issues, contact our Customer Care team.

    Email service@calunovi.com and include your order number, the email address used at checkout, and a clear description of the issue.

    Where relevant, include the tracking number and any recent carrier updates so the shipment can be reviewed more efficiently.

    Our team will review the available information and advise you on the appropriate next steps. Delivery concerns will be handled in accordance with the applicable store policies and legal requirements.