We aim to handle personal information responsibly and transparently. The following sections describe the information involved in operating our online store, the purposes for which it may be used, and the choices and rights that may be available to you under applicable privacy laws.

Privacy Terms & Practices

Please read each section to understand how personal information is handled throughout your interaction with our store.

1. Scope of This Policy

   This Privacy Policy describes how calunovi™ handles personal information when you visit calunovi.com, place an order, contact Customer Care, create an account where account features are available, or otherwise interact with our online store.

   It applies to information processed in connection with store operations, customer service, order management, and related online activities, subject to applicable privacy laws and any additional notices provided when information is collected.

2. Information We May Collect

   The type of information collected depends on how you use the store and the information you choose to provide. It may include:

   • Contact and delivery details: Name, email address, telephone number where supplied, billing address, and shipping address.
   • Account information: Account details and preferences where account features are used.
   • Order and transaction records: Purchases, payment-related records, returns, refunds, and customer-support correspondence.
   • Technical information: Device, browser, network, and approximate location information derived from an IP address.
   • Usage information: Data collected through cookies and similar technologies.
   • Voluntary submissions: Information you provide when contacting us or making a request.

   Payment-card information is processed by authorized payment providers. calunovi™ does not store complete payment-card numbers on its own systems.

3. How We Use Personal Information

   Personal information may be used for purposes reasonably related to operating and maintaining our store, including:

   • Processing purchases and fulfilling orders.
   • Sending order confirmations, shipping notifications, and tracking updates.
   • Responding to questions and providing customer support.
   • Reviewing and administering returns, refunds, and order changes.
   • Detecting suspicious activity, preventing fraud, and maintaining website security.
   • Understanding store performance and improving website functionality.
   • Meeting legal, regulatory, accounting, and recordkeeping obligations.
   • Sending marketing communications where permitted by applicable law and relevant preferences.

   The information used depends on the particular activity and the applicable legal basis for processing.

4. When Information May Be Shared

   We may share relevant information when reasonably necessary to operate the store, fulfill your requests, protect our interests, or meet legal obligations. Depending on the circumstances, recipients may include:

   • Shopify and other services that support online store operations.
   • Payment processors and transaction-verification providers.
   • Fulfillment partners, warehouses, and shipping carriers.
   • Technology, hosting, analytics, and website-performance providers.
   • Marketing and advertising service providers where permitted.
   • Professional advisers and public authorities where disclosure is legally required or otherwise lawful.

   Information may also be disclosed in connection with a business reorganization, acquisition, financing, sale, or similar transaction, subject to applicable law and relevant safeguards.

   We do not describe these disclosures as unlimited permission to use personal information for unrelated purposes.

5. Cookies & Similar Technologies

   Cookies and similar technologies may be used to support essential website functions, remember preferences, understand how visitors use the store, improve performance, maintain security, and support advertising or measurement where permitted.

   Depending on the tools available and your location, cookie banners, privacy-choice tools, or browser settings may allow you to manage certain technologies. Disabling some cookies may affect website functionality or the availability of particular features.

   Where applicable law requires consent for certain technologies, those requirements apply to the relevant processing activities.

6. Data Retention & Security Measures

   Personal information is retained for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on order fulfillment, transaction records, customer inquiries, dispute resolution, fraud prevention, and legal or regulatory requirements.

   Reasonable administrative, technical, and organizational safeguards are used to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

   A note about online security: No method of internet transmission or electronic storage can be guaranteed completely secure. While reasonable safeguards are used, absolute security cannot be promised.

7. Your Privacy Rights & Available Choices

   Depending on your location and the laws that apply, you may have the right to request:

   • Access to personal information held about you.
   • Correction of inaccurate or incomplete information.
   • Deletion of certain personal information.
   • A copy of information in a portable format, where applicable.
   • Restriction of, or objection to, certain processing activities.
   • Withdrawal of consent where processing relies on consent.
   • Review or appeal of certain privacy-related decisions, where applicable.

   These rights are subject to applicable legal conditions, exceptions, and verification requirements. We may need to verify your identity before completing a request.

   If you receive promotional emails from us, you can unsubscribe using the link provided in those messages. Unsubscribing from marketing communications does not necessarily stop essential messages related to an existing order or customer-service request.

8. Children's Privacy

   The calunovi™ online store and checkout are not directed at children for the purpose of collecting their personal information. We do not knowingly collect personal information from children where doing so would violate applicable law.

   If you believe a child has provided personal information in circumstances where collection is not permitted, please contact us so the matter can be reviewed and appropriate steps considered in accordance with applicable legal requirements.

9. International Data Processing

   Our company, customers, and service providers may be located in different countries. As a result, personal information may be processed or stored outside the country in which you reside.

   Where applicable law requires specific safeguards for international transfers, appropriate measures are used for the relevant transfer. The protections and legal requirements that apply may vary depending on the countries involved and the circumstances of the processing.

10. Third-Party Services & External Policies

    Our store may rely on third-party services, including Shopify, payment processors, logistics providers, and analytics tools, to support transactions and online operations.

    Those providers may process information under their own privacy policies, contractual obligations, and legal responsibilities. Their data practices may differ from ours, so we encourage you to review the applicable notices provided by those services when relevant.

    Links to external websites, if present, do not mean that calunovi™ controls the privacy practices of those websites.

11. Policy Changes & Privacy Requests

    This Privacy Policy may be revised to reflect changes in store operations, technology, service providers, legal obligations, or regulatory requirements. The current version will be published on this page together with its updated date.

    For requests involving access to, correction of, or deletion of personal information, or for other privacy-related questions, contact us at service@calunovi.com.

    Please describe your request clearly. Depending on the nature of the request and applicable law, identity verification may be required before we can proceed.