Shopping with calunovi™ is straightforward! Choose the record-care product or turntable accessory you want, select any available options, and add it to your cart. Complete checkout with your shipping details and preferred supported payment method.

An order confirmation is normally sent to the email address you provide during checkout. Please keep it handy for any follow-up questions. 🛍️

Most in-stock orders are prepared within 1–3 business days after payment authorization.

Additional time may be needed for payment review, address verification, peak demand, inventory availability, public holidays, preorders, or unusually large orders. The processing period is separate from the carrier's transit time.

Standard carrier transit for deliveries within the United States is generally estimated at 5–12 business days after dispatch.

Please also allow the separate 1–3 business day order-processing period before dispatch. The overall delivery period can therefore include both processing and carrier transit, and actual arrival dates may vary.

Available shipping services and applicable charges are displayed at checkout before you submit payment.

If a free-shipping offer or another shipping promotion is available for your order, its eligibility will be shown before checkout is completed. Please review the shipping information presented with your order.

Depending on inventory availability and the delivery destination, orders may be fulfilled through our own operations or suitable fulfillment partners.

We do not represent that every order ships from a single local warehouse. The fulfillment location may differ from one order to another.

When tracking information is available, shipment details are sent to the email address used at checkout after dispatch.

Please allow approximately 48 hours after the shipping label is created for the carrier's first tracking activity to appear. A tracking page may not show movement immediately, so a short wait can help. 📦

Email service@calunovi.com with your order number so our Customer Care team can review the available shipment information.

If tracking shows “Delivered” but you cannot locate the parcel, please check the delivery area, reception desk, household members, and neighbors, or contact the local carrier. Our team may ask for additional details to help review the situation.

Please send your change or cancellation request to service@calunovi.com within 12 hours after purchase.

A change or cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. Please contact us as soon as possible if you need assistance.

No separate cancellation fee is charged merely for submitting an eligible request.

Depending on your location and the payment options enabled at checkout, available methods may include major credit cards, debit cards, PayPal, or other supported payment methods.

Transactions are processed in United States Dollars (USD). Please refer to the payment methods displayed during checkout to see which options are available for your order.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Please contact Customer Care before sending any merchandise back. We will provide the applicable return instructions and designated return warehouse address. The business registration address is not automatically the return address.

Email service@calunovi.com with the following information:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Relevant photos or videos, where necessary.

Please wait for our return instructions before shipping the item. Do not automatically send merchandise to the company's registered business address.

For returns based on personal preference, customers are generally responsible for the return shipping cost.

If an item is confirmed to be damaged, defective, incorrect, incomplete, or materially misdescribed, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.

No separate restocking fee is charged for approved eligible returns.

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If the return is approved following inspection, the refund is issued to the original payment method within 1–3 business days after approval.

Please note that your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

Please contact service@calunovi.com as soon as reasonably possible so we can review the issue and discuss an appropriate solution.

Where possible, we recommend contacting us within 7 days after delivery. Include your order number and clear photos of the product, packaging, and shipping label where relevant.

These details help our team understand what happened and determine the appropriate next steps. 📸