Orders, Dispatch & Delivery

Most in-stock orders are processed within 1–3 business days after payment authorization. For U.S. deliveries, estimated standard carrier transit is generally 5–12 business days after dispatch. Processing time is separate from carrier transit.

Available shipping methods and applicable charges appear at checkout before payment is submitted. Depending on inventory availability and destination, orders may be fulfilled through our own operations or appropriate fulfillment partners.

Tracking Updates & Missing Packages

When tracking is available, shipment information is sent to the email address used at checkout. Please allow approximately 48 hours after label creation for the first carrier activity to appear.

If tracking remains unchanged for an extended period, delivery is significantly outside the expected range, or your parcel cannot be located, email service@calunovi.com with your order number.

If tracking says “Delivered” but the package is missing, you can still contact us for assistance. Our team can review the available shipment information and may ask you to check the delivery area, reception desk, household members, neighbors, or local carrier.

Returns & Product Concerns

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise so your request can be reviewed and, if approved, the correct return warehouse address and instructions can be provided.

Please do not automatically send returns to the company's business registration address.

• Preference-based returns: Customers are generally responsible for return shipping costs.
• Confirmed product issues: For damaged, defective, incorrect, incomplete, or materially misdescribed items, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.
• Restocking fees: No separate restocking fee is charged for approved eligible returns.

For product issues, please contact us as soon as reasonably possible. Where possible, we recommend contacting us within 7 days after delivery and including clear photos or videos to help explain the issue.

Refunds, Order Changes & Payments

After an approved return reaches the designated return facility, inspection is normally completed within 5 business days. If approved following inspection, the refund is issued to the original payment method within 1–3 business days after approval.

Banks, card issuers, and payment providers may require additional time to post the refunded amount to your account.

Order change or cancellation requests should be submitted within 12 hours after purchase. Requests cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No separate cancellation fee is charged merely for submitting an eligible request.

Depending on your location and checkout availability, payment methods may include major credit cards, debit cards, PayPal, or other supported methods. Transactions are processed in United States Dollars (USD).

Privacy & Personal Information

For questions or requests involving access to, correction of, or deletion of personal information, or other privacy-related matters, email service@calunovi.com.

Depending on the request and applicable law, we may need to verify your identity before proceeding. Please describe your request clearly so we can direct it appropriately.